MHPSS Case Worker

INTERSOS Hellas is publishing the below vacancy on behalf of INTERSOS Organizzazione Umanitaria Onlus”

Job Title

MHPSS Case Worker




Duty Station

Lesvos, Mytiline


Reports to

Project Manager

Starting date

As soon as possible


Job Type

Full time



10 months





Purpose/objective of the position:


The MHPSS Case Worker is responsible for ensuring beneficiaries wellbeing. The MHPSS caseworker supports asylum seekers and other beneficiaries, ensuring the best possible case management experience and the achievement of their self-sufficiency. S/He develops case plans to match individual needs and preferences utilizing a broad range of services and resources. S/he operates under close supervision with moderate latitude for the use of independent judgment and initiative.

The Social Worker is specifically responsible to identify and document cases, identify needed support and develop an action plan, ensure the follow ups and referrals according to standard operating procedures (SOPs).

S/he is expected to be honest and transparent and keep the necessary level of confidentiality on information acquired on the job.


Management and Programme Quality


Operate within a rights-based approach, respecting AGD and ensure that all activities done are within a protection centred environment

Ensure referral pathways are followed smoothly

Carry out vulnerability and protection needs assessments, identifying client needs.

Providing individualized counselling, orientations and support beneficiaries through service referrals, medical access by assessing and evaluating each client’s distinct needs.


Independently developing reasonable individual case plans and timelines for each beneficiary in an effort to achieve beneficiaries’ expectations.


Ensuring that beneficiaries are provided with the basic tools necessary to meet their established short-term goals and objectives.


Assessing and monitoring regular intervals to ensure beneficiary progress on goals is made;


Ensuring compliance with case management and reporting requirements; including timely data entry in hard-copy files and databases, respecting data protection policy.


Comply with all protection policies, procedures and protocols of INTERSOS.


Monitoring and Reporting

Provide regular progress reports to Project Manager and MHPSS Supervisor when requested

Provide necessary data as requested so as to facilitate external reporting.

Compile weekly/monthly data reporting or as often is requested.

Finance and Administration

Comply with all established procedures for financial management

Follow administration procedures.

Human Resources and Personnel Management

Ensure the creation and maintaining of respectful and positive working relationships, which allow for the effective implementation of all activities.

Participate in smooth communication within the team and with other supporting entities.

Logistics and Procurement

Follow all procedures applicable to all staff

External Relations

Maintain relations with relevant focal points in relation to specific case management matters, under the supervision of the coordinator.


Perform other tasks and duties as required in order to ensure a correct implementation of project activities


As per main duties outlined above the MHPSS Case Worker is responsible for


Reports to Project Manager

Attend General Meetings

Attend Protection Meetings and/or other meetings as required

Regularly update case files

Log and track data as agreed

Provide Operational reports as necessary

Provide incident/security reports as necessary


As per required the MHPSS Case Worker should be copied in relation to

  • General Team issues
  • Identification of General Protection Matters
  • Specific Protection issues related to cases managed by the person


Past experience and skills:


  • Psychology or Social Work Degree and license to practice (as psychologist or social worker) is Mandatory. Master degree is preferable.
  • At least 1-year experience in social work, case management and provision of psycho-social support in the refugee context
  • Experience in GBV case management is considered an asset
  • Native Greek speaker, fluent in English both written and verbal. Preference will be given to candidates with fluency in the following languages: French, Farsi and Arabic
  • Computer skills: knowledge of MS Office and competence with data management and data inputs in IT platforms

If you wish to apply for the above position, please submit your CV along with a Cover Letter in English, not later than February 14th to the following email address: All applications will be treated with the strictest confidenciality. Only shortlisted candidates will be contacted for an interview appointment. Order or priority will be held and the identification of candidate could take place before the vacancy’s ending date.  

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