Project Manager - Lesvos


Terms of Reference

Job Title

Social Worker




Duty Station



Reports to

Project Manager


5 months (with possibility of extension)



Starting Date


Project objective

The main goal of the project is to access and respond to the most urgent needs of refugees, asylum seekers and irregular migrants in Athens while strengthening the capacities of local and community-based organizations

Purpose/objective of the position:

The Social Worker will be the focal point in Athens for new arrivals from the islands, who needs to be linked to the existing services available.

The social worker will support Asylum Seekers and Refugees in Athens in accessing services, in order to ensure their continuity of care.

The Social Worker develops individual and/or self-sufficiency plans to match individual needs and preferences utilizing a broad range of services and resources

The Social Worker is specifically responsible to identify and document cases, identify needed support and develop an action plan, ensure the follow up and monitoring visits and referral according to standard operating procedures (SOPs). 

He/she is expected to be honest and transparent and keep the necessary level of confidentiality on information acquired on the job.

Management and Programme Quality 

-Operate within a rights-based approach, respecting AGD and ensure that all activities done are within a protection centred environment

-Ensure referral pathways are followed smoothly

-Carry out initial vulnerability assessments and identify client needs.

-Providing individualized counselling, orientations and support beneficiaries through service referrals, medical access in collaboration and advocacy services by assessing and evaluating each client’s distinct needs.

-Support beneficiaries with direct assistance distribution and tracking.

-Ensure that beneficiaries are provided with the basic tools necessary to meet their established short-term goals and objectives.

-Assess and monitoring beneficiary progress at regular intervals to ensure progress on goals is made; designated resources are maximized; modifying initial plans and other case file documents as required.

-Ensure compliance with case management and reporting requirements; including timely data entry in hard-copy files and databases, respecting data protection policy.

Comply with all protection policies, procedures and protocols of INTERSOS.

Monitoring and Reporting

Provide regular progress reports to Project Manager.

Provide necessary data as requested so as to facilitate external reporting and Advocacy-

Compile weekly/monthly data reporting or as often is requested.


Finance and Administration

Comply with all established procedures for financial management

Follow administration procedures.


Human Resources and Personnel Management

Ensure the creation and maintaining of respectful and positive working relationships, which allow for the effective implementation of all activities.

Participate in smooth communication within the team and with other supporting entities.


Logistics and Procurement

Follow all procedures applicable to all staff


External Relations

Maintain relations with relevant focal points in relation to specific case management matters, under the supervision of the coordinator.



Perform other tasks and duties as required in order to ensure a correct implementation of project activities


Reporting Requirements

As per main duties outlined above the Social Worker is responsible for:

-Reports to Project Manager

-Attend General Meetings

-Attend Protection Meetings and/or other meetings as required

-Regularly update case files

-Log and track data as agreed

-Provide Operational reports as necessary

-Provide incident/security reports as necessary

As per required the Social Worker should be copied in relation to:

  • General Team issues
  • Identification of General Protection Matters
  • Specific Protection issues related to cases managed by the person



  • Commitment to humanitarian principles
  • Flexible and adjustable personality
  • Stress management
  • Service oriented
  • Team player


Education and past experience

  • Desirable at least 1 year experience working as a Social Worker
  • Past experience in the Humanitarian Field will be highly valued
  • Native Greek speaker, good command in English both written and verbal




If you wish to apply for the above position, please submit your CV along with a Cover Letter in English quoting reference code “Social Worker” in the subject line of the e-mail at:; Only shortlisted candidates will be contacted for an interview appointment. Order or priority will be held and the identification of candidate could take place before vacancy’s ending date.

To help us with our recruitment effort, please indicate in your email & motivation letter where you saw this job posting.

Closing date: 24/12/2021

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