MHPSS Case Worker


Job Title MHPSS Case Worker  
Country Greece
Duty Station Lesvos, Mytiline  
Reports to Project Manager / MHPSS Team Leader
Starting date 20/06/2022  
Job Type Full time  
Deadline 06/06/2022  


Purpose/ objective of the position

INTERSOS has been present on Lesvos since September 2020, when an emergency team was deployed after Moria’s camp fire to assess the most urgent needs of the affected population and to set up an efficient crisis response.
As an urgent need for Mental Health support to vulnerable women was identified, early in 2021 INTERSOS began a Mental Health and Psychosocial support intervention aimed at providing comprehensive psychosocial care to vulnerable women residing in Mavrovouni RIC and to enhance the general mental health response. Currently, INTERSOS MHPSS intervention targets women who belong to vulnerable groups presenting signs of psychological distress, who have survived gender-based violence and/or are the sole or
primary caregivers of a dependent family member. The MHPSS INTERSOS Team, composed of psychologists, Case Managers and Protection Officers ensure that the mental health programme adheres to a holistic and rights-based approach. The aim of the intervention, in the frame of full case management support, is to provide comprehensive psychosocial care to the persons, through individual and group sessions along with high-quality referrals of the beneficiaries to other services and support.

 Purpose/objective of the position:

The MHPSS Case Worker is responsible for ensuring beneficiaries wellbeing. The MHPSS caseworker supports asylum seekers and other beneficiaries, ensuring the best possible case management experience and addressing their needs. S/He develops case plans to match individual needs and preferences utilizing a broad range of services and resources. SS/he operates under close supervision with moderate latitude for the use of independent judgment and initiative.
The Social Worker is specifically responsible to identify and document cases, assess risk and prioritize cases for mental health support, identify needed support and develop an action plan, ensure the follow ups and referrals according to standard operating procedures (SOPs).
S/he is expected to be honest and transparent and keep the necessary level of confidentiality on information acquired on the job.

Management and Programme Quality

Operate within a rights-based approach and survivors-centred approach, respecting AGD and ensure that all activities done are within a protection centred environment.
Ensure referral pathways are followed smoothly
Carry out vulnerability and protection needs assessments, prioritizing cases for mental health support and identifying client needs.
Providing individualized support to beneficiaries through service referrals, medical access by assessing and evaluating each client’s distinct needs.

Independently developing reasonable individual case plans and timelines for each beneficiary in an effort to achieve beneficiaries’ expectations.

Ensuring that beneficiaries are provided with the basic tools necessary to meet their established short-term goals and objectives.

Assessing and monitoring regular intervals to ensure beneficiary progress on goals is made;

Ensuring compliance with case management and reporting requirements; including timely data entry in hard-copy files and databases, respecting data protection policy.

Comply with all protection policies, procedures and protocols of INTERSOS.

Monitoring and Reporting

Provide regular progress reports to MHPSS Team Leader and Project Manager when requested
Provide necessary data as requested so as to facilitate external reporting.
Compile weekly/monthly data reporting or as often is requested.

Finance and Administration

Comply with all established procedures for financial management
Follow administration procedures.

Human Resources and Personnel Management

Ensure the creation and maintaining of respectful and positive working relationships, which allow for the effective implementation of all activities.
Participate in smooth communication within the team and with other supporting entities.

Logistics and Procurement

Follow all procedures applicable to all staff

External Relations
Maintain relations with relevant focal points in relation to specific case management matters, under the supervision of the coordinator.

Perform other tasks and duties as required in order to ensure a correct implementation of project activities

Reporting Requirements

As per main duties outlined above the MHPSS Case Manager is responsible for

Reports to
Attend General Meetings
Attend Protection Meetings and/or other meetings as required
Regularly update case files
Log and track data as agreed
Provide Operational reports as necessary
Provide incident/security reports as necessary

As per required the MHPSS Case Manager should be copied in relation to
– General Team issues
– Identification of General Protection Matters
– Specific Protection issues related to cases managed by the person

Past experience and skills:

–  Psychology or Social Work Degree and license to practice (as psychologist or social worker) is Mandatory. Master degree is preferable.
– At least 1-year experience in social work, case management and provision of psycho-social support in the refugee context
– Experience in GBV case management is considered an asset
– Native Greek speaker, fluent in English both written and verbal. Preference will be given to candidates with fluency in the following languages: French, Farsi and Arabic
– Computer skills: knowledge of MS Office and competence with data management and data inputs in IT platforms




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